Can a Free Zone Company Serve Mainland Customers?
A Free Zone company may enter contracts with mainland customers where its litsenziya, activity and applicable rules permit the arrangement.
A consultant emailing a report from a Free Zone office presents a different situation from a maintenance contractor sending technicians to buildings throughout Dubay.
Dubay introduced a wider framework in 2025 through Executive Council Resolution No. 11 of 2025.
Subject to eligibility and approval, possible routes for a Dubay Free Zone establishment can include:
Dubay later announced the initial Free Zone Mainland Operating Permit programme. Its first phase included selected activities in areas such as technology, consultancy, design, professional services and trading. Dubay Government Media Office
The programme can increase flexibility for eligible businesses, but it does not mean that every Free Zone company can operate everywhere Dubayda.
Before relying on a permit, confirm:
Free Zones in other emirates should be assessed under their own rules. A Dubay framework should not automatically be applied throughout the BAA.
Some Free Zones are strongly associated with a particular industry. Others offer a broad range of activities to startups and small businesses.
An industry-focused Free Zone may provide:
A general Free Zone may provide:
Industry specialisation is valuable only when the company will use it. A technology startup may benefit from an innovation ecosystem, while a one-person general consultant may derive little commercial benefit from paying for a prestigious sector address.
- However, invoicing a mainland customer does not automatically provide unrestricted permission to:
- Open mainland premises
- Operate a shop
- Maintain a mainland warehouse
- Deploy employees continuously at customer sites
- Sell regulated products
- Perform regulated professional services
- Conduct physical operations outside the Free Zone
- The actual delivery model must be examined.
- Dubay's Free Zone Mainland Operating Framework
- A branch licensed outside the Free Zone
- A branch operating from premises inside the Free Zone
- A permit to conduct specified activities outside the Free Zone
- Whether the selected Free Zone participates
- Whether the exact activity is eligible
- Whether an external regulator must approve it
- Whether the business needs mainland premises
- Which employees may perform the activity
- What separate accounting records are required
- How the income will be treated for Korporativ soliq
- The permit's current validity, fee and renewal conditions
- Choose an Industry-Specific or General Free Zone
- Specialist infrastructure
- Relevant regulators
- Industry events
- Potential customers and partners
- Technical facilities
- Warehousing or production capability
- Professional credibility
- Access to a recognised commercial ecosystem
- Broader activity packages
- Lower starting costs
- Flexible workspace
- Simpler structures for small companies
- Convenient digital processes
- Multi-activity options