Can a Zone franche Company Serve Mainland Customers?
A Zone franche company may enter contracts with mainland customers where its licence, activity and applicable rules permit the arrangement.
A consultant emailing a report from a Zone franche office presents a different situation from a maintenance contractor sending technicians to buildings throughout Dubaï.
Dubaï introduced a wider framework in 2025 through Executive Council Resolution No. 11 of 2025.
Subject to eligibility and approval, possible routes for a Dubaï Zone franche establishment can include:
Dubaï later announced the initial Zone franche Mainland Operating Permit programme. Its first phase included selected activities in areas such as technology, consultancy, design, professional services and trading. Dubaï Government Media Office
The programme can increase flexibility for eligible businesses, but it does not mean that every Zone franche company can operate everywhere à Dubaï.
Before relying on a permit, confirm:
Free Zones in other emirates should be assessed under their own rules. A Dubaï framework should not automatically be applied throughout the EAU.
Some Free Zones are strongly associated with a particular industry. Others offer a broad range of activities to startups and small businesses.
An industry-focused Zone franche may provide:
A general Zone franche may provide:
Industry specialisation is valuable only when the company will use it. A technology startup may benefit from an innovation ecosystem, while a one-person general consultant may derive little commercial benefit from paying for a prestigious sector address.
- However, invoicing a mainland customer does not automatically provide unrestricted permission to:
- Open mainland premises
- Operate a shop
- Maintain a mainland warehouse
- Deploy employees continuously at customer sites
- Sell regulated products
- Perform regulated professional services
- Conduct physical operations outside the Zone franche
- The actual delivery model must be examined.
- Dubaï's Zone franche Mainland Operating Framework
- A branch licensed outside the Zone franche
- A branch operating from premises inside the Zone franche
- A permit to conduct specified activities outside the Zone franche
- Whether the selected Zone franche participates
- Whether the exact activity is eligible
- Whether an external regulator must approve it
- Whether the business needs mainland premises
- Which employees may perform the activity
- What separate accounting records are required
- How the income will be treated for Impôt sur les sociétés
- The permit's current validity, fee and renewal conditions
- Choose an Industry-Specific or General Zone franche
- Specialist infrastructure
- Relevant regulators
- Industry events
- Potential customers and partners
- Technical facilities
- Warehousing or production capability
- Professional credibility
- Access to a recognised commercial ecosystem
- Broader activity packages
- Lower starting costs
- Flexible workspace
- Simpler structures for small companies
- Convenient digital processes
- Multi-activity options