Can a Zona franca Company Serve Mainland Customers?
A Zona franca company may enter contracts with mainland customers where its licencia, activity and applicable rules permit the arrangement.
A consultant emailing a report from a Zona franca office presents a different situation from a maintenance contractor sending technicians to buildings throughout Dubái.
Dubái introduced a wider framework in 2025 through Executive Council Resolution No. 11 of 2025.
Subject to eligibility and approval, possible routes for a Dubái Zona franca establishment can include:
Dubái later announced the initial Zona franca Mainland Operating Permit programme. Its first phase included selected activities in areas such as technology, consultancy, design, professional services and trading. Dubái Government Media Office
The programme can increase flexibility for eligible businesses, but it does not mean that every Zona franca company can operate everywhere en Dubái.
Before relying on a permit, confirm:
Free Zones in other emirates should be assessed under their own rules. A Dubái framework should not automatically be applied throughout the EAU.
Some Free Zones are strongly associated with a particular industry. Others offer a broad range of activities to startups and small businesses.
An industry-focused Zona franca may provide:
A general Zona franca may provide:
Industry specialisation is valuable only when the company will use it. A technology startup may benefit from an innovation ecosystem, while a one-person general consultant may derive little commercial benefit from paying for a prestigious sector address.
- However, invoicing a mainland customer does not automatically provide unrestricted permission to:
- Open mainland premises
- Operate a shop
- Maintain a mainland warehouse
- Deploy employees continuously at customer sites
- Sell regulated products
- Perform regulated professional services
- Conduct physical operations outside the Zona franca
- The actual delivery model must be examined.
- Dubái's Zona franca Mainland Operating Framework
- A branch licensed outside the Zona franca
- A branch operating from premises inside the Zona franca
- A permit to conduct specified activities outside the Zona franca
- Whether the selected Zona franca participates
- Whether the exact activity is eligible
- Whether an external regulator must approve it
- Whether the business needs mainland premises
- Which employees may perform the activity
- What separate accounting records are required
- How the income will be treated for Impuesto de sociedades
- The permit's current validity, fee and renewal conditions
- Choose an Industry-Specific or General Zona franca
- Specialist infrastructure
- Relevant regulators
- Industry events
- Potential customers and partners
- Technical facilities
- Warehousing or production capability
- Professional credibility
- Access to a recognised commercial ecosystem
- Broader activity packages
- Lower starting costs
- Flexible workspace
- Simpler structures for small companies
- Convenient digital processes
- Multi-activity options